Customer Service Executive

Customer Service Executive

Mô tả công việc: 
Ngày cập nhật: 11/11/2019

Thông Tin Tuyển Dụng

Phúc lợi

  • Bảo hiểm theo quy định
  • Du Lịch
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả Công việc

Customer Service Management

- Arrange delivery schedule with customers to ensure the timing and quantity, meeting the customers’ requirements;

- Liaise with other departments (Supply Chain, Finance, Production and Quality) for any issues relating to customers’ delivery;

- Answering all customers’ enquiries relating to deliveries, stock levels, sample request, purchase and return order;

- Provide supporting document for the finance department in the recovery of debts;

- Process all customers’ PO/Contract into the Exact System;

Report Management

- Maintain updated customer profiles to reflect current business processes and keep the salesperson informed of any anomalies;

- Be responsible for Daily/Monthly/Yearly sales report to ensure the accuracy and up to date;

Sales Support

Handle inquiries for small orders for common products in coordination with the Sales Category Managers, Customer Sales Manager and the approval from Sales & Marketing Manager;

Yêu Cầu Công Việc

·         Strong Customer orientation and ability to adapt/respond to different types of character;

·         Proven experience in customer support (in manufacturing company is an advantage)

·         Knowledge and hand on experience in import/ export processes is a plus;

·         Good command of English (writing and verbal);

·         Communication and interpersonal skills, ability to build positive relationships with customer and cross – functions;

·         Organizational skills, attention to details and patience;

·         Proficiency in Excel, Word, numeracy skills, etc.

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Chi nhánh công ty TNHH Malaya Việt Nam

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